As a registered Social Enterprise, we are committed to ensuring that our products meet your expectations — while also respecting the community and sustainability values behind each item.

1. Return Period

If you are not fully satisfied, you may return eligible products within 7 days of receiving your order.

2. Eligible Conditions for Return

• The item must be unused, in its original condition, and in original packaging.
   
• Returns are accepted for ready-made products only.
   
• Customized, handcrafted, or made-to-order items are non-returnable unless proven defective.
   

3. Damaged or Defective Items

If the item arrives damaged or faulty, please contact us within 3 days.
We will offer a repair, exchange, or full refund depending on the situation — with no extra cost to you.

4. Refund Timeline

Approved refunds will be processed within 7–14 business days to your original payment method.

5. Return Shipping

Customers are responsible for return shipping, unless the return is due to our error or a product defect.
We encourage reuse of packaging materials to reduce waste.

6. A Return with Purpose

Every product supports local artisans, community groups, and sustainability efforts.
We humbly ask for your understanding as we balance product care with social responsibility.

Contact for Returns
To request a return or refund, please contact us at:
rujirada.official@gmail.com
☎️ (+66) 86-3182730

“We’re not just returning products — we’re returning trust, respectfully.”

If your product becomes damaged or broken after use, we’re here to help. We offer affordable repair services at a friendly rate, because we care about both the product and your experience. If you no longer use the item, and it’s just sitting unused, don’t throw it away. Return it to us. We will lovingly restore it to good condition and donate it to charities and people in need. Every item deserves a second chance. Every act of reuse brings new value to the community.